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Alternative dispute resolution:
The European Commission provides a platform for the out-of-court resolution of disputes (ODR platform), which can be viewed under https://ec.europa.eu/odr.

We are not willing and not obligated to enter into dispute resolution proceedings before the consumer arbitration board.

We are a member of the initiative „FairCommerce“ since 25.05.2018.
For more information, see: www.haendlerbund.de/faircommerce.